Quick Help Topics
Account & Login
Everything you need to access your Eirloom account.
Signing In
Make sure you’re using the same email you registered with.
If your email is linked to Apple or Google Sign-In, choose that option.
Password Reset
Tap “Forgot password?” on the login screen and we’ll email you a reset link.
Didn’t receive it? Check spam or search for “Eirloom”.
Changing Your Email
For security reasons, you'll need to contact our customer service team to update your email. Ensure you use the correct email when registering.
Editing Your Profile
You can update your name, photo, and preferences anytime in More → Profile.
Memories & Uploads
Help with photos, videos, voice notes, syncing, and storage.
Uploading Content
Simply tap the + button to upload photos, videos, voice notes, or text notes.
Why won’t my upload complete?
Try these quick fixes:
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Check your internet connection
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Close and reopen the app
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Ensure your file isn’t too large
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Update the app to the newest version
Importing Older Content
You can upload older photos/videos from your gallery at any time — Eirloom organises them for you.
Storage & Backup
Your memories are securely stored in encrypted cloud storage.
Everything stays saved even if you change or lose your device.
Sharing & Release Settings
Control who sees your memories — and when.
Sharing With Someone Now
Open a memory → Visibility → choose people you trust.
They’ll only see what you specifically allow.
Private Memories
Everything you create starts as private.
Nothing is public unless you share it.
Unlock Later (Age, Date, Milestones)
You can set a memory to unlock:
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On a specific date
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At a certain age
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At a milestone (e.g., first day of school, graduation, wedding)
These memories remain hidden until the moment you choose.
Co-Parenting Support
Invite parents/guardians — organise with circles.
Perfect for separated or blended families.
Billing & Subscriptions
Manage your plan, payments, and receipts — right from the app.
Viewing or Changing Your Plan
Go to More → Account Status to upgrade, downgrade, or switch plans inside the Eirloom app.
Updating Your Payment Method
You can update your payment details in one of two ways, depending on how you subscribed:
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Directly in the Eirloom app under More → Account Status
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Through your App Store or Google Play subscription settings
Choose whichever is easiest for you.
Receipts & Billing History
Your receipts are available:
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In Settings → Subscription → Transaction History (inside the app)
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Or automatically through Apple/Google via email
Cancelling or Pausing Your Subscription
You can cancel or pause any time.
Do this either:
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Inside the Eirloom app
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Or through your App Store / Google Play subscription page
No content is deleted when you cancel — your memories stay safe. We will notify you if anything changes.
Still need help?
We’re here for you.
Chat with us using the support bubble — we reply as soon as we can.
Or email us at hello@eirloomapp.com